Why Personalized Customer Service Matters—And Should Matter To You, Too
At The Insurance People, personalized customer service is our top priority. It’s our goal to empower our clients to make the best decisions, and providing complimentary, year-round customer service adds value to their lives. We believe that exceptional customer service matters when you choose to work with an insurance agency. Here’s why it should matter to you, too.
The idea that people inherently understand how health insurance operates is a common misconception. The Affordable Care Act perpetuates this myth because it created the opportunity for people to take on the task of researching, choosing plans, and enrolling on their own. While there is beauty in the level of accessibility the healthcare marketplace presents consumers, there is skill required to masterfully seek what you’re looking for. Because we have access now, we’re expected to go it alone. But navigating the marketplace is kind of like trying to do the plumbing in your house by yourself without a plumber!
When you work with The Insurance People, we do the legwork: we coordinate the plan options, look up doctors, explain how deductibles and copays work, and review plan details and benefits with employees so you don’t have to. We provide knowledge to our clients quickly and in a way that’s easy to digest. We’re the voice that cuts through the confusion, and these services are complimentary—they are included when you enroll with us.
If you’re wondering how complimentary customer service is beneficial to you, there are several ways this level of service can enhance your life. If you’re an individual client, the process of taking on the marketplace to find the right plan is fairly tedious. Depending on what county you live in, the marketplace might offer upwards of 200 different health insurance and benefit plans. It’s a lot of data to comb through! The Insurance People aggregate the data, make it easier for the client to consume, and help narrow down plans until they find the right one. If you’re a group client, we prepare your employees’ enrollment and coordinate all of the supplies for rolling it out. We talk employees through plan designs, explain how each component of their plan functions, and field employee insurance issues so you don’t have to.
This isn’t something every agency does, but The Insurance People are passionate about customer service. Being a part of the insurance industry means we have a responsibility to inform and educate our clients. It’s our job to eradicate misinformation that leads people into selecting plans that don’t work for their needs. And since not everyone learns about how insurance functions from their family, we’re always happy to be your Insurance Moms! We’ll make your plan work for you and everyone who uses it.
Want to experience our amazing customer service benefits? Contact us to learn how you can enroll with The Insurance People.
